Refund & Returns Policy

At Liniah Beauty, we want every customer to enjoy a smooth, safe, and satisfying shopping experience. This Refund and Returns Policy explains how we handle returns, exchanges, damaged items, incorrect orders, and refund requests made through liniahbeauty.com.

1. Returns Eligibility

Due to the nature of cosmetic and beauty products, returns are only accepted under specific conditions to protect hygiene and customer safety. You may request a return if:

• You received the wrong product.
• The product arrived damaged.
• The item is defective upon delivery.
• The product packaging was tampered with before delivery.

2. Return Conditions

To qualify for a return, the request must meet the following conditions:

• The return request must be made within 48 hours of receiving the order.
• The product must be unused, unopened, and in its original packaging.
• Proof of purchase or order confirmation must be provided.
• Clear photos must be shared where the item is damaged, defective, incorrect, or tampered with.

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Opened lip gloss or cosmetic products.
• Used beauty products.
• Products damaged after delivery.
• Items returned without original packaging.
• Sale, discounted, promotional, or clearance items unless defective.
• Gift cards or vouchers, where applicable.

4. Refund Policy

Once your return request is received, Liniah Beauty will review and inspect the details provided. We will notify you whether your refund request has been approved or declined.

If approved, refunds may be processed within 5 to 10 business days, depending on the payment method and processing timelines. Refunds will be issued through the original payment method where possible. In some cases, Liniah Beauty may offer a replacement, exchange, or store credit instead of a refund.

5. Shipping and Delivery Charges

Shipping and delivery charges are non-refundable unless the return is caused by an error from Liniah Beauty, such as sending the wrong product or a confirmed defective item. Customers may be responsible for return delivery costs unless otherwise agreed.

6. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us immediately. Your message should include:

• Your full name.
• Your order number or proof of purchase.
• The product name.
• A brief explanation of the issue.
• Clear photos of the product and packaging.

After review, we may arrange a replacement, exchange, refund, or another suitable solution.

7. Exchanges

Exchanges are only available for eligible items that are defective, damaged on arrival, or incorrectly delivered. Products must be unused, unopened, and returned in original condition.

8. Customer Delivery Responsibilities

Customers are responsible for providing accurate delivery details, including phone number, address, and delivery instructions. Liniah Beauty is not responsible for failed or delayed deliveries caused by incorrect information, unreachable phone numbers, or courier delays beyond our control.

9. Processing Time

Return, refund, and exchange reviews may take a few business days depending on the nature of the request and the information provided. We aim to resolve valid issues as quickly and fairly as possible.

10. How to Request a Return or Refund

To request a return, exchange, or refund, please contact Liniah Beauty through:

Email: info@liniahbeauty.com
Phone / WhatsApp: +254739323050

Website: liniahbeauty.com

Please include your full name, order number, product name, reason for the request, and photos where applicable.

11. Policy Updates

Liniah Beauty may update this Refund and Returns Policy from time to time. Any updates will be posted on this page, and continued use of our website means you accept the updated policy.